Shipping & Returns
Orders for in-stock items will ship within 3 business days. Please allow more time for processing during a sale or if you are ordering custom items. Shipping times for the US are generally less than 8 days. Outside the US shipping times are usually less than 10 days. Please see the U.S. Postal Service web site for more detail.
Domestic and international shipping are both handled by the U.S. Postal Service. Rates are calculated based on your purchase, shipping location, and shipping options. For more information, please visit the U.S. Postal Service web site (link opens a new browser window) or contact us.
Returns within 15 days incur no restocking fee. After 15 days, the restocking fee is 15%. After 45 days, the restocking fee is 30%. No returns after 60 days.Please pack items carefully when returning them; we can't give credit for damaged goods.
Bead returns are subject to the 15% restocking fee regardless of how quickly they are returned to us. Printed patterns and patterns that are emailed as PDFs are not returnable/refundable.
A Note On Pre-orders
If you have placed a single order, you will receive the order when all items ordered are available. Since shipping for two items is not typically double the cost of shipping for a single item, I cannot ship both items separately for the same shipping cost you paid for both together. If you want a currently-available item sooner than a pre-ordered item, please place a second order.
- The "Verna-X" Beadle Needle/ Straight/ 0.8mm or 1.0mm
- Metallic Threads/ Tapestry Braid #12/ 10m Spools
- Bead Soup Bracelet Kit/ Original/ Random or Custom
- Clover - Soft Touch Crochet Hook - size 14/ 0.5mm
- Bead Stew Bracelet/ Moonrise on Neptune
- Bead Stew Bracelet/ Rock Candy
- Moonrise Neckpiece/ by Sivia and Ellen
- Leaf Bracelet/ Knit Version/ Kit
- Silver Lined Crystal AB: Miyuki Seed Bead 6/0
- Custom Beads for Beli